International Journal of Advanced Engineering and Technology

Authors
Ukhurebor Kingsley Eghonghon

Abstract
One of the major concerns of cellular network service providers and their subscribers/customers is its performance which is mostly measured and determined by the Quality of Service (QoS). The assessment of these services from cellular network service providers’ point of view is mainly based on some Key Performance Indicators (KPIs). This research exploits and evaluates the major Key Performance Indicators to analyze the quality of service of an operational cellular network service provider that cover the Redeemed Christian Church of God (RCCG) at Redemption Camp, Lagos-Ibadan Expressway, Lagos State, Nigeria using the network statistics. The results from this research show that the Key Performance Indicators fall short from the recommended values by the Nigerian Communications Commission (NCC) especially during traffic intensity. Hence, the quality of service still requires an inflexible advancement and improvement as a panacea to truncate further degradation in service delivery to optimize and ensure better quality of service for the subscribers.